June 4, 2020
Dear Clearly Orthodontics Patients and Families,
Please take a moment to have a look at a video message from Dr. Abbaszadeh, and then continue reading below.
As you may have heard, the province announced that certain health care providers including dentists, will be allowed to slowly resume regular treatment appointments.
At this time, will be starting to contact each and everyone who is in braces and Invisalign to book your next visit. We please ask, that you do not call our office, as we are going to be rescheduling a large number of patients. After the next few days of seeing our more urgent need patients, we will start booking everyone in the order of your previous appointment that had to be cancelled.
PLEASE USE THE FOLLOWING LINK, to give us your preference of appointment time. We will assign you an appointment - should you need to change, please email or text us at (416) 226-5050.
In keeping with our continued efforts to provide the safest and most secure environment for all of our patients and staff, we have implemented many new enhanced protocols, under our Clearly Ortho Patient Protection Protocols. You can find these in more detail on our Website, under the COVID Update page.
You will see certain changes at your next appointment. These will include:
- Pre-screening of all patients prior to their appointment
- Patients will text the office from outside or their car to notify us that they have arrived. We will text you back when you should head up to our office.
- Please come to the appointment with your own mask
- Hand sanitizer will be provided at the front door and needs to be used before entry
- Plexiglass barriers will be present at the front desk
- Our waiting room will no longer offer magazines, games or colouring books since these items are difficult to clean and disinfect
- Our treatment area will have advanced, Swiss made air filtration system
- Extra time will be scheduled between patients’ appointments for additional cleaning and disinfection of the treatment room
- Appointments will be staggered and managed to allow for social distancing between patients
- We will limit the number of patients and staff in the practice area at any given time
- Appropriate personal protective equipment (PPE) will be worn by all clinical and administrative staff, including masks for all team members; N95 (or equivalent) masks, face shields and gowns for the clinical team as required
- Daily screening checks of all staff members prior to their arrival at work
- Newly issued scrubs for all staff members, which are washed after every shift
- Cleaning and disinfection of reception area will be done hourly
We would be happy to answer any questions you may have. Our primary focus is on taking appropriate steps to make sure all our patients and staff are safe and comfortable within our practice. Please email us with any of your inquiries, at firstname.lastname@example.org Your health remains tremendously important to us and we look forward to seeing you soon.
Warmest of regards,
May 25, 2020
Dear Clearly Orthodontics patients and families,
I hope this email finds you well and enjoying the beautiful weather.
Ever since the day we closed, we have been planning on re-opening. We have missed you and can't wait to welcome you back to the office. I wanted to update you on what we have been busy with at the office as we prepare to welcome you back and clarify what you may be hearing in the media.
Although our exact start date has not been established by our regulatory bodies, we are prepared to welcome you as soon as we are cleared to do so. Although you may have heard in the news that dental offices may soon start opening, these are only for essential services and Orthodontics has not been given the all clear yet.
Your health and safety have always been our top priority, and we wanted to take a moment to share our recent announcement on the steps we are taking to safeguard your future visits.
We will be enhancing our already strict health measures through our new Clearly Ortho Patient Protection Protocols. We have thoroughly researched all available information and guidelines to create a program that ensures the safety of our patients and our staff. We will share the short and long version of this document with you soon! In the mean time, have a look at a video we've done for you.
We have spent endless hours looking at our patients’ journey through the office and established strict protocols to ensure that everyone is kept safe.
Our highly integrated protocol will start from the moment we book your appointment. You’ll be sent a video on what to expect on your visit with a guided walk through our office. We will outline for you the changes we have undertaken for your visit to ensure physical distancing, hand hygiene and maximizing a contactless visit where possible.
As well, we will have a new look! We are renovating the office (see pictures attached!) to enhance your safety and visit by converting our ‘open bay’ concept that you remember to enclosed suites.
As some of you may know, I just very recently was elected as the President of the Ontario Association of Orthodontists. Wearing that hat, I was busy over the weekend writing a response to our College, the Ministry of Health and Public Health making the case on behalf of all patients with braces and my Orthodontic colleagues from across the province that we need to be allowed to see our patients, some of whom have gone close to 5 months without an appointment.
In the mean time – if you require any attention or need any help with your orthodontic treatment – rest assured, I am here. Please visit our website, and click on the purple icon on the lower left titled: “Start Your Virtual Consultation”, follow the simple steps, and submit your photos – I’ll be sure to get back to you shortly after. This has replaced our Zoom calls for the time being, as we start getting ready to transition to office visits. If we still require a Zoom conversation – I’m happy to do so after your submission on the website.
As always, if you have any questions or concerns that either myself or members of my team can address – please do not hesitate to let us know.
Warmest of regards on a beautiful spring day,
Dr. Shervin Abbaszadeh
April 28, 2020
We truly hope that you are all doing well and staying healthy during this time.
I would like to update you on what to expect with respect to your orthodontic care. My entire team and I have been here from the outset of the closures to help with your questions, concerns and in many cases, with the remote monitoring and continuation of your treatment.
Many of you have reached out to us and made use of our virtual visit offering. For those, who have questions or specific concerns, please do not hesitate to book a virtual visit with me, through www.calendly.com/clearlyortho. You are also more than welcome to email us at email@example.com with any questions.
At this point, we still have not had a specific directive from our College on when we can return to work, and in what capacity. Rest assured, that once we have more directive from our regulatory body, we will be in touch to arrange your appointments. On our end, we are already busy preparing the office for when we are able to welcome you back.
We also appreciate the financial hardships many in our community are under. Your and your family’s welfare is of the utmost importance to us. Please know that we are here to assist in whatever way we can. Should you be under financial strain and wish to defer your May or June monthly payment, please let us know.
On another note… April is Oral Health Month – our very own Cynthia, a registered hygienist, has done a cute 3 minute video for our younger patients on the importance of proper brushing and flossing, especially in light of being at home during this time. Have a look, and please feel free to share as it’s an important message for kids to be reminded of. Many of the schools in our neighbourhood have asked to share it with their students.
As always, please do not hesitate to reach out with any questions, myself and the members of my Team are here for your orthodontic needs during this time.
Warmest of regards,
Dr. Shervin Abbaszadeh
April 5, 2020
Dear Clearly Orthodontics Patients and Families,
We wanted to update you on what we are doing at the office to serve you better.
There is a strong possibility that the order to keep all dental offices in Ontario closed will likely continue into the month of May.
I understand that you may have questions about your orthodontic treatment or simply would want to check in with me to make sure all is OK.
As you know, our office has always made use of technology, and I believe that the right technology will lead to optimal care of my patients. At no time has this been more relevant and important than now.
As such, we have started to offer virtual appointments, where I can meet with you one-on-one virtually to answer your questions and to manage any possible emergencies.
Over the course of the following months, until we are able to open our doors again, you can book a virtual appointment with me.
If you would like to schedule a time, please visit www.calendly.com/clearlyortho and simply pick the 15-minute “Follow-up” visit and book. Just a few simple steps and we can connect!
There are a small group of patients who I specifically need to see for a virtual appointment. My staff have already started reaching out for those specific cases and will continue to do so over the coming weeks.
I cannot wait to see you back at our office in the not so distant future.
Warmest wishes and be well,
Dr. Shervin Abbaszadeh
March 23, 2020
March 18, 2020
Dearest Clearly Orthodontic Families,
Our regulatory college (Royal College of Dental Surgeons of Ontario) has advised that all non-essential and elective dental procedures, of which orthodontics is a part of, be postponed until the first week of April for the protection of the public. They will be reviewing this decision again at that time and our office will keep you informed of any developments.
We know that this is a challenging time for most and I would like to reassure you that delaying orthodontic visits for a number of weeks is unlikely to cause any significant harm, as long as you are brushing your teeth regularly, keeping ideal oral hygiene standards and following the instructions which are summarized below.
If you have an expander or other device that requires you to activate it- STOP turning the expander or appliance until we have seen you at the office once we resume appointments
- If you are wearing Invisalign trays, you can continue wearing them, switch to 2-3 weeks per aligner
- Limit consuming sweetened beverages or foods
- Follow the instruction that we already provided in your last visit, such as the pattern of wear of elastics (though moving to night time only), brushing your teeth, using aligners, etc.
- If your bonded retainer breaks or becomes loose and you are less than 6 months out of treatment WEAR YOUR REMOVABLE RETAINER FULL TIME. If you are more than 6 months out of braces, make sure you are wearing your retainer EVERY NIGHT until we resume normally scheduled visits and we can repair the break.
- Some orthodontic problems can be dealt with at home. Please click here for guidance on dealing with various issues, as provided by the Canadian Association of Orthodontists.
- If you have a question or discomfort that requires our intervention, then it will be ideal to send our office an email, click here to email us, along with a picture. Hold your lips apart and ask someone to take a picture of the region with the problem. You can also use spoons to keep your cheeks out of the way when taking the photo
- For some emergencies, we might arrange a video call to identify the problem and advise you accordingly.
As you know our office employs many different technologies for your care and I would like to let you know that I am available to you during this time, to provide one on one virtual meetings if needed via Zoom, Skype, FaceTime or regular phone chat to address any of your concerns. The entire team at Clearly Orthodontics is here to support you the best we can.
We are truly a team here at Cleary Orthodontics and I am grateful for my staff and their kindness and professionalism during this time. The well-being of my staff and their families is also of utmost importance and I have made a decision to continue to keep all my staff fully employed for the next three weeks, even though the office is closed to patients.
Regarding your next appointment, rest assured that we are busy working on the plan that we will be implementing as soon as we have further information from our College and are ready to welcome you back to the office. For when we become operational again, we will schedule you back in, in the same order as when the office closed.
If you have any questions or if you have an emergency, the best way to reach us is via email, click here to email us.
Dr. Abbaszadeh and your friends at Clearly Orthodontics